The mongoose may be considered a symbol of luck in some cultures, but how does Mongoose Casino fair as an online gaming platform? The team at TopOnlineCasinoSites.com has tested the casino inside and out to provide a comprehensive review on all that Mongoose Casino has to offer. Read on to discover more about the casino’s bonus offers, gaming software, payment methods, customer support and more.
Does Mongoose Casino accept USA players?
Unfortunately, Mongoose does not cater to the American market. If you’re looking for a safe, reputable casino site that accepts US players, read our USA casino guide.
Mongoose Casino bonus offers
Mongoose has a range of bonus offers up for grabs, including a new player welcome package followed by ongoing promos for loyal players. Here are some of the best bonuses:
20 Free Spins No-Deposit Bonus – Just for signing up for an account, Mongoose will credit your account with 20 spins for free, with no deposit required. This is only available to players from Australia, UK, New Zealand, Canada, Sweden, Finland and Norway.
100% Matched Welcome Bonus – Play for real money and Mongoose will reward your first deposit with a 100% matched deposit bonus capped at $200, which means the casino will double the size of your first deposit.
Cash Back Program – This promo uses loyalty reward points to give players a portion of their cash-back each week. The more you have played at the casino, the more you will get back.
Birthday Bonuses – Receive a customised gift on your special day, which could include anything from free spins to free cash or debit bonuses.
Note: All bonus offers at Mongoose come with special terms and conditions attached, including a standard 40X wagering requirement unless otherwise stated. Always read the fine print on any bonus offer at an online casino to be sure you understand exactly what the offer entails.
Download-free casino platform
Want to play online casino games without having to install any special software to your computer? Mongoose Casino has you covered, with all games powered using Flash/HTML5 based software so you can play instantly over your Web browser without having to download a thing. In terms of usability, the casino lobby can look a little cluttered, but once you get used to it, Mongoose is a fairly easy casino site to use and navigate around.
When using the desktop site, you’ll notice that some game icons have a small symbol of a mobile phone underneath them. Any game that contains this symbol is also available to play at the Mongoose mobile casino site, which is also download-free with games accessible on all data-enabled smartphone and tablet models.
Mongoose casino games and software
As a multi-provider casino site, Mongoose hosts games from a range of different software providers, so there’s plenty of variety available for online players. Although games from all software developers may not be available depending on which country you’re playing from, Mongoose Casino offers games from such leading studios as NetEnt, Microgaming, BetSoft, iSoftBet, Pragmatic Play, 1×2 Gaming, GameArt, Playson, Quickspin, Multislot, Oryx Gaming and Evolution Gaming.
Games are split into the following categories, which can be found down the left-hand side of the main game lobby when playing at the desktop casino:
- Featured Games
- Live Casino
- Other Games
- Scratch Cards
- Video Poker
- Virtual Sports
Mongoose Casino also gives users the option of searching for games using themes, which include sports, entertainment, lifestyle, fantasy, culture, adventure, action and old skool. Games can be sorted alphabetically, by popularity or even be filtered to only offer games containing certain features, such as free spins or bonus games.
Secure banking options
Mongoose offers a wide selection of secure payment methods for real money players, with all transactions protected by 256-Bit SSL digital security encryption, which is the same level of online protection used by major banks.
The deposit methods and the minimum and maximum amount you can deposit with each include:
- Credit cards – $10 to $2,500
- Debit cards – $10 to $2,500
- Bank transfer – $30 to $10,000
- Neteller – $10 to $10,000
- Skrill – $10 to $10,000
- Paysafecard – $10 to $100
- Flexepin – $20 to $500
- ecoPayz – $10 to $10,000
- Instadebit – $10 to $10,000
- Bitcoin – $30 to $10,000
When cashing out your winnings, most of the withdrawal options are the same as the deposit methods, but the minimum and maximum amounts vary. It’s also important to note that while some withdrawal requests are processed instantly, others can take up to seven business days to go through. Players are only allowed one free withdrawal per month, any additional requests will be hit with a 3.9% processing fee.
The withdrawal methods and the minimum and maximum amount you can cash-out with each include:
- Visa credit and debit cards – $20 to $2,500
- Bank transfer – $50 to $10,000
- Neteller – $20 to $2,500
- Skrill – $20 to $2,500
- ecoPayz – $20 to $2,500
- Bitcoin – $10 to $10,000
- NeoSurf – coming soon
Note: The payment methods available to you will depend on which country you’re playing from. For a full list of the deposit options available to players in your location, sign into your Mongoose Casino account and click on the ‘Deposit’ button on the top right hand side of the page.
Mongoose Casino customer support
Mongoose offers its players dedicated customer support over a range of mediums, including email, live chat, telephone and a comprehensive FAQ guide. Live chat isn’t manned around the clock, but if no one is available immediately your query will be sent as an email instead. Support can be reached over the phone on the following numbers from 1pm to 10pm Monday to Friday:
- Australia: (+61) 02 9119 2932
- New Zealand: (+64) 09 951 5843
- United Kingdom: (+44) 020 3411 9737)
To contact Mongoose’s customer service team, click the ‘Support’ tab in the bottom left-hand corner of the page for access to the full range of help options.
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