Aristocrat and Crown Casino taken to court over deceptive pokies

Crown and Aristocrat taken to courtMaurice Blackburn Lawyers will represent Shonica Guy pro bono as they take Crown and Australian gaming software manufacturer Aristocrat to court.

Guy has claimed the pokies machine she has spent playing for the past 14 years is deceptive – specifically that the design and features of the machine are illegitimately and unfairly misleading to gamblers.

The machine is called Dolphin Treasure and is one of the more popular slots inside Melbourne’s Crown Casino.

Guy has claimed that she believed she had a fair chance of winning on the pokies, but later “found out that they are rigged” and that “they trick with design features.”

The Dolphin Treasure machine has been analysed by Monash University researchers, and the court case will center on the alleged uneven spread of symbols across the five gaming reels (columns) required to appear for winning payouts.

Maurice Blackburn Lawyers examine all other design features of the game, including the machine’s visuals and audios the law firm claims to disguises and misrepresents losses as wins.

Jacob Varghese, from Maurice Blackburn Lawyers, said his company believes “it is reasonable for a player to assume that each reel has an even distribution of symbols. We want the machines to be fair; what you see should be what you get, but that is not the case.”

Guy said she just wants “people to know that they are being conned.”

Guy also suffers from a gambling addiction, having started playing the slots in Adelaide when she was only 17, at a local club.

She continued to play for the next 14 years of her life.

“It took over my life; half my life was wasted. I was hypnotised for a decade, I didn’t know I was hooked, then someone said, ‘I think you are hooked’,” Ms Guy said.

Australians spend more money on gambling than any other nation in the rest of the world, per head.

Australians also lose more than $11 billion on the pokies each year, while approximately $2.5 billion is lost on these types of machines in Victoria alone.

Approximately one billion dollars is handed to the Victorian state government in taxes.

Crossbenchers within the Australian government have been loud advocates to tackle the issue of problem gambling within the country for decades now, and spokesperson of the Alliance for Gambling Reform, Tim Costello, has come out in support of this most recent Maurice Blackburn Lawyers case against Crown and Aristocrat.

“This is the people versus Packer. And it’s about time the people had a real win,” Mr Costello said.

“Adding Aristocrat to the case means it’s now become David vs Goliaths. There are effectively two Goliaths. We can’t let pokies money win the day this time.”

Should the one Dolphin Treasure machine prove to be deceptive, other machines will also be investigated, and this will have serious consequences for James Packer’s Crown and the Aristocrat gaming industry.

Both Crown and Aristocrat did not desire to comment.


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A player bringing to the attention of a law firm company that the gaming machines she/he plays disguises its losses as wins, and does not allocate an even spread of its symbols, represents a new and very specific investigative angle to the legitimacy of Australian gaming machines.

Maurice Blackburn Lawyers has previously been involved in a case against Australian gaming operators, with the aid of a coalition of anti-gambling groups (including the Alliance for Gambling Reform), arguing companies that operate pokies games are engaged in deceptive behaviour that breaches consumer laws, clearly knowing the slots they offer are a major source of addiction.

So this new law suit will add fuel to an already burning fire that is attacking the Australian gaming industry – independent groups determined to restrict the ease at which players can lose money on the pokies, to aid in the reform of problem gambling that is rampant across the nation.

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